- 1. How is Panda different from other game manufacturers?
We are a western managed company, owned and operated by lifelong gamers who understand the attention to detail required to produce high quality tabletop games.
Our exclusive partnership with our printing facility enables us maximum control over the quality of our products while maintaining competitive pricing.
We have reverse engineered German board games and understand the details required to produce games in China. Our attention to the manufacturing process and our excellent quality control allow us to avoid many common problems such as board warping, moisture issues with components, mold, and color inconsistencies.
Here are some examples of the special attention to detail that we provide for our customers:
- Computer-aligned precision die cuts
- Clean cut punchboards (so that tokens don't tear when punched)
- Textured paper used on the back of gameboards (so game boards don't slide on tabletops)
- Reinforcement strips along folds of gameboards (to ensure that boards don't fall apart with repeated plays)
- Lamination instead of varnish for components that face more wear
- Option for imported blackcore playing cards
- Options for wooden components: pine, birch, basswood (all imported)
- Silicon packets in games to absorb moisture during transportation
- 2. How long does a quote take?
Our quoting process is very comprehensive and usually requires 2 weeks.
If you want a faster estimate, please let us know and we can try to accommodate rush requests or ballpark estimates.
- 3. What is the minimum order quantity?
Our minimum order is 1500 units. Please contact us if you have any special requests.
- 4. How long does it take to complete a project?
A typical Euro board game project with similar components to Pandemic with a quantity of 3000 would take around 45 - 60 days.
A card game with a quantity of 3000 can be done in 20 - 30 days.
More complicated projects will take longer.
- 5. What type of shipping options do we offer?
Panda can arrange for the shipment of your order. The most common requests are:
- EXW Ex-Works - We palletize and store your completed games at our warehouse in Shenzhen. Products must be picked up within 10 days of completion.
- FOB Shenzhen - We palletize and deliver your completed games to the Shenzhen port. Your shipper must arrange for ocean freight and any additional transportation charges and customs fees.
- CIF [Port of Choice] - We palletize and deliver your completed games by ocean freight to your port of choice. You will be responsible for landing & customs fees, duties, and inland transportation.
- DDP WAREHOUSE - We palletize and deliver your completed games all the way to your warehouse. DDP shipping includes all transportation and customs fees.
Shipping times are approximately 30 days to the US and 40 days to Europe.
- 6. What are Overs?
When you place a manufacturing order, our responsibility is to produce enough units to cover your original request. To achieve this, extra units (called Overs) are always produced to account for the fact that some components may be discarded if they do not pass our stringent quality control checks.
Overs up to 100 + 2.5% of your original order may be added to your final invoice as billable completed units.
For example, if your original order was 4000 units, we will bill and send you anywhere from 4000 to 4200 games.
- 7. Will all of my games be defect free?
While we strive to achieve a 100% defect-free rate with all of our projects, our production process involves many steps. Despite our stringent quality control, there is always the chance of human error.
Our historical defect-free rate has been above 99.5% per production, and you can expect a similar result for your print run. This means that on a print run of 1500 units, there might be up to 10 games that have defective components.
We pride ourselves on our excellent track record, and we will provide extra components free of charge in a separately marked carton to assist you in your efforts in dealing with these rare issues.
- 8. What are our file requirements?
When it is time to upload files to our FTP site, please be aware of the following requirements:
- Files are clearly named with versions numbers (in case of future changes)
- Files are saved as PDF files, compatible with Adobe Acrobat version 7.0 & Illustrator CS3, have a resolution of 300 DPI, and are CMYK. Coated FOGRA39 (ISO 12647-2:2004) from Photo CS3.
- Box and Game Board files have 15mm of bleed area (for wrap arounds), Card files have 5mm of bleed area, and Punch Out Tokens have 3mm of bleed area.
- All bleed areas are consistent. If there is a 3mm bleed on the left side, ensure there is also a 3mm bleed on the right side.
- All fonts are embedded or converted into curves.
- Any files requiring Die-cutting have 2 layers: one for the graphics and one for the die-cutting lines.
- All text and images are at least 2mm away from any die-cutting lines or edges to avoid being cut off.
- Also, any components with a matte varnish or lamination will have a slight darkening effect on the images and lose a little detail on the darker colours. We recommend making the files 5% lighter to compensate.
- 9. What type of precautions do you take with your products and facilities?
Our products have never failed a safety test and have regularly passed tests such as the EN71 European Import test as well as the CPSIA US Import test.
Our facilities provide safe working conditions for our employees, and all measures are taken to prevent piracy or theft of games.
- 10. Should I have my game tested?
Testing your gaming product before your shipment arrives at customs can reduce the chance of a customs delay. Customs has the right to request safety test results for any products entering their country and can hold your shipment for 2 - 4 weeks while the game is tested.
However, product safety testing can be expensive ($2000 - $4000), and many of our customers decide to test their products only if requested by customs.